Frequently Asked Questions (FAQ)
Orders & Payments
How do I place an order?
What payment methods do you accept?
Can I change or cancel my order after checkout?
Orders cannot be changed or canceled once they are submitted. If you made a mistake, contact us immediately through your account.
Learn more: Order acceptance rules
Shipping & Delivery
How long does it take to ship my order?
Orders are processed and shipped within 1–3 business days after payment is confirmed.
Do you provide tracking?
Can I change my shipping address?
No. For security reasons, we ship only to the verified address provided at checkout.
More details: Shipping Policy
Returns, Refunds & Exchanges
Do you accept returns?
What if my item arrives damaged or incorrect?
If your order arrives damaged or you receive the wrong item, contact us within 48 hours of delivery with photos. We will resolve the issue quickly.
Why are returns not accepted?
Cosmetic products cannot be resold once opened or handled. This protects customer safety and meets hygiene standards.
More details: Refund Policy
Product Information & Authenticity
Are your products authentic?
Yes. Quality Supershop LLC sells 100% authentic, brand‑new products sourced from authorized distributors and reputable brands.
Why does the packaging look different from the photos?
Are your products cruelty‑free or vegan?
Many of our products meet clean beauty standards such as: Cruelty‑Free, Vegan, Paraben‑Free, Sulfate‑Free, Phthalate‑Free, and Gluten‑Free. Check each product listing for details.
Learn more: Authenticity & sourcing
Safety & Allergy Information
What if I have sensitive skin or allergies?
What should I do if I experience irritation?
Do your products contain Proposition 65 chemicals?
Some products may contain trace amounts of chemicals recognized by California’s Proposition 65. This will be noted on the product packaging.
More details: Safety disclaimer
Account & Support
Do I need an account to place an order?
How do I contact customer support?
You can message us directly through your account or via our website’s contact form. We typically respond within 24–48 hours.
